How do you show your appreciation?
By: Lori T. Williams, Owner/Managing Attorney of Your Legal Resource I was honored to receive the following statement from a client in response to giving him some advice and resources: “Wow, thank you very much for this information. I’m blown away with your awesomeness”. I really appreciate it when someone stops to acknowledge me for […]
Effectively Dealing With Client Disappointment
We all love Raving Fans, but occasionally a client doesn’t like the outcome or perhaps the professional they hired didn’t provide the service they were expecting. How you handle these circumstances can determine whether or not you preserve that client relationship. I’ve found the following tactics to be effective in “cleaning up messes”, whether they were my own or those of someone I referred the client to:
June 2010
Tips For Attorneys to Grow Your Practice: Feature Article: Formula For Success. Click to read Article. Tips For Small Businesses and Professionals: Feature Article: How Do You Stay Connected? Click to read Article.